How can we help you?
Welcome to BPLabLine, your trusted source for advanced biotechnology andlife science solutions. We're here to provide clear information and friendly, dependable support. Below is a helpful guide to address common questions about our products, orders, shipping, and services.
BPLabLine is a global leader in innovative diagnostic and laboratory solutions. We're passionate about advancing healthcare through precision, innovation, and scientific excellence. As a trusted U.S.-based medical equipment supplier, we support clinicians, researchers, and veterinary professionals with high-quality tools for diagnostics, treatment, and discovery.
Yes, all our products meet international quality standards. Certifications may include CE, ISO 13485, RoHS, or FDA (where applicable). You can request certification documentation or download it directly from product pages.
Our local U.S.-based team provides real-time support, expert advice, and on-site services. With a strong understanding of the North American market, we ensure fast delivery and tailored solutions for our customers.
At BPLabLine, we value bright minds and a passion for innovation. We offer:
· Open positions: Sales, marketing, technical services, and more—check our Careers Page.
· Internships: Structured programs for students and new graduates.
To apply, email your resume to ushr@bioperfectus.com with your desired role in the subject line.
Yes! You can follow us on the following platforms:
· LinkedIn: https://www.linkedin.com/company/bp-labline/
· Instagram: https://www.instagram.com/bplabline/
· Facebook: https://www.facebook.com/profile.php?id=61577075681503
· X (formerly Twitter): https://x.com/BpLabline
We regularly share updates, product highlights, and industry insights. Stay connected with BPLabLine!
Our selection includes:·
· Molecular diagnostic kits (qPCR, nucleic acid extraction, sampling)
· Laboratory consumables (pipette tips, filters, tubes))
· Animal research instruments (e.g., stereotaxic systems, ventilators))
· General lab equipment and accessories
We provide detailed specs and datasheets on each product page. Need help? Our technical advisors are happy to assist—email support@bplabline.us, use our chatbot, or submit an RFQ form.
Yes! We’re an authorized RWD distributor. All RWD items are genuine and backed by official support and warranty.
Absolutely! For bulk or institutional purchases, email business@bplabline.us or use the RFQ form. We’ll provide a custom quote and lead time.
Many of our consumables and kits are designed to be compatible with common third-party instruments (e.g., qPCR machines, centrifuges, pipettes). Compatibility is listed on product pages. If unsure, email us with your model info—we’re happy to help check.
Just select your product(s), add them to your cart, and check out. Need customization? Click “Get a Quote,” and we’ll send a personalized quotation.
We start processing right away for quick delivery. For urgent changes, email us at support@bplabline.us as soon as possible. We’ll do our best to help, though changes aren’t guaranteed once fulfillment starts.
Orders are usually processed within 1–3 business days (excluding weekends and holidays). You'll get emails once processing begins and when your order ships.
Your total includes:
· Product price;
· State sales tax (if applicable, calculated by shipping address);
· Shipping fee (varies by product).
Note: The final amount is shown at checkout or in the quotation.
We accept:
· Major credit cards (Visa, MasterCard, etc.)
· Digital wallets: Apple Pay, Shop Pay, Google Pay
If you need other payment options such as:
· Bank wire transfer
· Institutional POs
Please contact us for assistance.
Yes. You’ll get a digital invoice by email. Need a VAT or commercial invoice? Let us know at checkout or email us.
We ship worldwide from both U.S. and international warehouses depending on availability.
·In-stock items: Ship in 1–3 business days
·Backordered/custom items: May take 7–21 days Delivery time depends on location and shipping method. Tracking is provided after dispatch.
If you made a mistake, contact us at support@bplabline.us as soon as possible. We'll try to help, but changes may not be possible after fulfillment begins.
Yes. We’ll email your tracking number and courier link once your order ships. You can also log into your account to check the status.
Lost Package: First check with your local post office. If still missing, contact support@bplabline.us and we'll help track it down. Damaged/Wrong Item: Report within 7 days of delivery to support@bplabline.us. Include your order number, description of the issue, and photos of the damaged item/packaging. We'll review within 3 business days and prioritize sending a replacement if needed.
Yes. All BPLabLine equipment comes with a standard manufacturer warranty.
Details vary by product—check the user manual or ask us.
Due to the sensitive nature of lab consumables and reagents, returns are not usually accepted unless an item arrives damaged or defective. We offer a 90-day return policy for eligible items. Items must be unused, in original packaging, with receipt. Non-returnable items: Final sale items(e.g., clearance, gift cards) , custom products, reagents/chemicals, temperature-controlled products, service parts, and certain medical devices. Please see our full return policy for complete terms and conditions. EU customers have a 14-day cooling-off period.
Email: support@bplabline.us If eligible, we’ll send you a return label and instructions. Please don’t return items without contacting us first.
Once received and inspected, we’ll notify you. If approved, refunds will be issued to your original payment method within 10 business days.
We’re here to help before and after purchase. Contact us via:
· Email: support@bplabline.com
· Website live chat
· Schedule a call through our RFQ form
Yes. For complex equipment, we offer remote or onsite training depending on your location. Just ask during or after your purchase.
Yes! We partner with universities, hospitals, distributors, and research centers. Email business@bplabline.us for quotes or catalogs.
For eligible institutions, we may offer demo units or sample kits. Contact us with your project details to apply.
We can provide:
· Commercial invoices
· Import/export forms
· SDS
· Certificates of Analysis
· CE/FDA/ISO documents
Email business@bplabline.us for help.
We may offer net terms to qualified partners or returning clients. Contact business@bplabline.us to learn more.
Yes. We’ve worked with academic labs, NGOs, and public health organizations on grant-funded and government-backed tenders.
Reach out with your project requirements, and we’ll prepare the necessary documentation and quotes.
